Shipping & Refund Policy
Shipping Policy -
Products are shipped from our warehouse in Greater Kailash 1, New Delhi by reputed courier agencies. Please allow following number of days from receipt of your order.
All domestic orders are processed within 1 business day. You can expect delivery of the order within 3-4 business day. For locations which are in the interiors or in difficult coverage area, this may take between 5-6 working days.
All international orders are processed within 1 business day. You can expect delivery of the order within 3-7 business day.
ORDER DELIVERIES WILL BE MADE BETWEEN
10:00 AM – 6:00 PM Monday – Saturday. Excluding public holidays.
Goods will need to be signed for upon delivery. If you cannot be there to sign for your delivery please suggest an alternative i.e. a family member, colleague, neighbor, etc. However Vedkarma Ayurveda takes no responsibility for goods signed by an alternative person.
Vedkarma Ayurveda is not responsible for damage after delivery.
For any complaints with regards to your order please contact Customer Care within 7 business days of your order delivery for resolution.
Shipping and handling rates may vary based on product, packaging, size, volume, type and other considerations. The shipping and handling charges are given at the time of check out and consumers will know about this before making payments.
For India Orders:
We ship products throughout India and all orders of Rs 1499 and above qualify for free domestic shipping. However, there is a flat shipping charge of Rs. 49 if your total order value is less than Rs. 500.
For International Orders:
We also ship internationally across all countries. Shipping and handling rates vary based on the shipping destination. You will see the final shipping and handling charges at the time of checkout after you provide the shipping address for your order.
Return Policy -
At Vedkarma Ayurveda, We aspire to give you a smooth and hassle-free Shopping Experience.
Before you place an order, please read the return/refund condition cited below:
Vedkarma Ayurveda does not hold responsibility for any damage caused after delivery of product.
If there arises any physical damage before delivery or any quality related issue with the product, we replace the product with a new product. You may simply write to us or give us a call within 24 hours of delivery.
Exchange of items will be accepted only if the product is returned in a saleable condition, accompanied with the receipt/labels, subject to following terms-
Returns and exchanges requests will be subject to checking and inspecting by Vedkarma Ayurveda.
Damages due to neglect, improper handling or wrong administration of dosage will not be covered under this Policy.
Once your return request has been accepted, the process will be completed within 7-15 business days.
No Refund shall be made once goods are used and returned.
All products once purchased are non-refundable. In general, an item maybe eligible for return within 7 days from the date of Product Delivery only if it fulfils any of the following conditions:
Sold in a physically damaged condition.
Seal is tampered at the time of delivery
Product not used.